Privacy Policy | HiClinic
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Privacy Policy

Effective Date: May 12, 2025  |  Last Updated: May 12, 2025

Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. SMS Opt-In Details
  4. Cookie & Tracking Information
  5. Data Security Practices
  6. Your Rights
  7. No Sharing of SMS Opt-In Data
  8. Contact Us

HiClinic ("we," "our," or "us"), located at hiclinic.ca, is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us.

1 Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Health-Related Information: General health inquiries submitted through forms or chat widgets (not medical records).
  • Appointment & Inquiry Data: Details you provide when booking consultations or submitting contact forms.
  • Device & Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
  • Communication Data: Records of SMS, email, or chat communications you initiate with us.

2 How We Use Your Information

We use your information for the following purposes:

  • To respond to your inquiries and schedule appointments.
  • To send appointment reminders, follow-ups, and health-related updates.
  • To send SMS or email communications you have opted into.
  • To improve our website, services, and user experience.
  • To comply with applicable laws and regulations.
  • To prevent fraud and ensure platform security.
  • To conduct internal analytics and service improvement.

We do not use your information for automated decision-making or profiling that produces legal effects.

3 SMS Opt-In Details

⚠ SMS Consent Notice: By providing your phone number and opting in, you consent to receive SMS text messages from HiClinic. Message and data rates may apply. You can opt out at any time by replying STOP.

We collect your phone number when you:

  • Fill out a contact or appointment form on our website.
  • Opt in via our chat widget.
  • Verbally or digitally consent during registration.

Types of SMS messages we send:

  • Appointment reminders and confirmations.
  • Follow-up messages after consultations.
  • Health tips and clinic updates (only if subscribed).
  • Responses to your inquiries.

Message frequency: Varies based on your interactions. Typically 2–6 messages per month.

To opt out: Reply STOP to any SMS. You will receive one confirmation message and then no further messages.

For help: Reply HELP to any SMS or contact us at [email protected].

4 Cookie & Tracking Information

We use cookies and similar tracking technologies on our website to:

  • Essential Cookies: Ensure the website functions correctly.
  • Analytics Cookies: Understand how visitors use our site (e.g., Google Analytics).
  • Marketing Cookies: Track conversions and display relevant ads (e.g., Facebook Pixel, Google Ads).
  • Chat Widget Cookies: Remember your chat session and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

5 Data Security Practices

We implement industry-standard security measures to protect your personal data, including:

  • SSL/TLS encryption for all data transmitted to and from our website.
  • Access controls limiting data access to authorized personnel only.
  • Regular security audits of our systems and third-party platforms.
  • Use of reputable, compliant third-party platforms (GoHighLevel, Google Workspace).

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. In the event of a data breach, we will notify you as required by applicable law.

6 Your Rights

Depending on your location (Canada/USA), you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal obligations).
  • Opt-Out of SMS: Reply STOP at any time to stop receiving SMS communications.
  • Opt-Out of Email: Click "Unsubscribe" in any marketing email.
  • Data Portability: Request your data in a portable format.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at: [email protected]

7 No Sharing of SMS Opt-In Data

🔒 CRITICAL — No Sharing Statement:

HiClinic does not sell, rent, share, or disclose your SMS opt-in data, phone number, or any information collected via SMS consent to third parties, affiliates, or partner companies for marketing or promotional purposes.

Your phone number and SMS consent are used solely for the purposes described in this Privacy Policy. We will never transfer your SMS opt-in data to any external party without your explicit, separate consent.

Limited disclosures may occur only in the following cases:

  • To our SMS service provider (e.g., Twilio/GoHighLevel) strictly for the purpose of message delivery.
  • When required by law, court order, or government authority.
  • To protect the rights, safety, or property of HiClinic or others.

8 Contact Us

HiClinic
Website: www.hiclinic.ca
Email: [email protected]
Industry: Healthcare

If you have any questions or concerns regarding this Privacy Policy, please contact us via email. We aim to respond within 5 business days.

This Privacy Policy may be updated periodically. The "Last Updated" date at the top reflects the most recent revision.